ABBREVIATIONS OF STORES INVOLVED:
SBT = Scott's Bait & Tackle (Store.Scottsbt.com)
MRP = Mystic Reel Parts (www.MysticParts.com) )
Referred to herein as "SBT & MRP Stores"
NOTICE: Due to problems, rods are ONLY shippable to United States, US Military and Canada.
International Customs Information:
When ordering from SBT & MRP Stores, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If you have not received your package, please first check with your local customs office. It might be delayed due to customs processing or waiting for fees to be paid.
Transit Time / Delays:
Packages can take 1-8 weeks to deliver, despite what the shipping carriers display as their estimated transit times. This is usually due to customs delays.
We can not account for the time that your package might be held in your country's Customs agency, however, we do attach all of the necessary documentation needed to expedite your package through a Customs inspection. We also can not account for the time it takes for your package to be transferred from your country's Custom agency to your local Postal Service and then be delivered to your shipping address.
If a package is delayed in customs, either in the United States or country of delivery, we will not issue a refund for the order or reship the package until we have received confirmation from the shipping carrier as to what happened to the package. Please be aware that such an inquiry can take 1-2 months, and your package will most likely be delivered in the meantime.
If a package turns out to be lost in transit as per the shipping carrier, we will then make a decision based on the customer's request as to whether to cancel or reship the order. Shipping fees will not be refunded. It is the customer's responsibility to pay for reshipment if incorrect shipping information was provided on the lost package.
REGARDING INTERNATIONAL TRACKING:
Third Party Shippers, Freight Forwarders and Hand Carry:
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by SBT & MRP Stores.
If a freight forwarder or hand-carrying is used, the following terms will apply:
- SBT & MRP Stores won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that SBT & MRP Stores isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
- If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from SBT & MRP Stores to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. SBT & MRP Stores must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
- If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from SBT & MRP Stores to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from SBT & MRP Stores.
- LOSS AFTER DELIVERY TO THIRD PARTY: Customer Beware, Proceed At Your Own Risk! The SBT & MRP Stores will only accept delivery responsibility directly to the shipping address you have supplied to us. If you chose to ship via a third party shipping company, we are only responsible up to the point of delivery to that third party shipping address. We are not responsible if the delivery is completed by our shipping company to the third party shipping company and they subsequently lose that delivery before completing their responsibility to you, the customer. We will not reship an order to a third party shipping company that is marked as delivered by USPS or UPS.
Third Party in this instance is defined as: Family, Friend, Work, Hotel, Postal Store, Frieght Forwarding Company, etc., basically any location that is not your home residence.